Cisco Says it Lost Some Meraki Customer Data

The IT equipment and services giant said it would provide an update by the end of day Monday, with details about what tools would be made available to help “restore functionality.” A configuration mistake is to blame.

Aldrin Brown, Editor-in-Chief

September 20, 2017

2 Min Read
Cisco Says it Lost Some Meraki Customer Data

A botched configuration change to Cisco’s Meraki object storage has resulted in the loss of any user data that was uploaded during a half-day window last Thursday, the IT equipment and services giant confirmed.

San Francisco-based Meraki offers cloud managed IT solutions, including wireless, switching, security and enterprise mobility management.

Cisco said it has fixed the problem and is trying to help customers determine the extent of the data loss.

“On August 3rd, 2017, our engineering team made a configuration change that applied an erroneous policy to our North American object storage service and caused certain data uploaded prior to 11:20AM Pacific time on August 3 to be deleted,” the Meraki advisory said. “The issue has since been remediated and is no longer occurring.”

“In the majority of cases, this issue will not impact network operations, but will be an inconvenience as some of your data may have been lost,” the statement continued. “Your network configuration data is not lost or impacted – this issue is limited to user-uploaded data.”

Cisco said it would provide an update by the end of today with details about what resources would be made available to help “restore functionality.”

“Our engineering team is working over the weekend to investigate what data we can recover, as well as what tools we can build to help our customers specifically identify what has been lost from their organization,” the company said. “We recommend waiting until we make these tools available prior to restoring files as we will be trying to design our tools to help our customers save time.”

The company added: “We are deeply regretful for this error and apologize for the inconvenience caused.”

Cisco recommends that customers with issues email [email protected] or call (415) 432-1203.

Visit the Cisco Meraki advisory for a full list of affected services.


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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