GFI MAX Sales Director Chip Bieler jumped on stage today at GFI Max U.S. Customer Conference 2013 to listen and learn from the MSP community, asking the MSPs in the room three questions about their challenges today, tomorrow and in the future -- and they responded.

CJ Arlotta, Associate Editor

September 23, 2013

2 Min Read
GFI MAX Sales Director Chip Bieler asks MSPs about their challenges today tomorrow and in the near future
GFI MAX Sales Director Chip Bieler asks MSPs about their challenges today, tomorrow and in the near future.

What are the top challenges for today’s managed services providers (MSPs), and what do they view as their top challenges going forward? GFI Max Sales Director Chip Bieler asked a group of MSPs those very questions today at the GFI Max U.S. Customer Conference 2013 in Las Vegas.  Here’s a look at what they said.

What are the main challenges facing your business today?

MSPs pointed to the following main challenges in today’s business climate:

  • Pricing cloud-based services for customers.

  • Applying effective marketing techniques.

  • Locating the most appropriate vendors for MSP offerings.

  • Finding bandwidth to focus on sales and marketing efforts.

  • Hiring, finding staff with technical knowledge and people skills.

  • Adapting to changing technology, tools.

  • Acquiring new customers.

  • Packing services and placing them into pricing models.

  • Managing day-to-day tasks.

  • Educating staff on customer technologies.

What challenges do you believe you will face in 2014?

Attendees in the room were concerned with the following challenges in 2014:

  • Implementing MSP sales and marketing platforms.

  • Training employees on MSP sales and marketing platforms.

  • Competing with larger companies in the managed services market.

  • Allowing staff to take over tasks as the company grows.

  • Balancing between cloud and on-site services. Where do you draw the line?

  • Keeping up with HIPAA requirements.

  • Pushing vendors out of the MSP space.

  • Pitching value to our clients with cloud providers.

How will your business change in 2014?

MSPs expected the following changes in their businesses for the 2014 calendar year:

  • Growing business, whether expanding the company internally or through customers or clients.

  • Switching toward toward a sales-oriented organization.

  • Ditching a hardware sales image.

  • Focusing more on managed services.

  • Obtaining new clients through managed antiviruses services, easier sell.

  • Managing growth, keeping customers happy.

Other presentations today included an address from GFI Max Business Unit General Manager Alistair Forbes who noted the company’s efforts in community, peer engagement.

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About the Author(s)

CJ Arlotta

Associate Editor, Nine Lives Media, a division of Penton Media

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