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These are the features arriving in the weeks and months ahead.
November 8, 2022
Zoom didn’t disappoint Tuesday when it introduced a lengthy list of new products and features during its sixth annual Zoomtopia event. The conference began with a keynote and address by Zoom’s CEO Eric Yuan. He told the audience, both in-person and virtual, that he wanted to create a world with more love, more happiness.
Zoom’s Eric Yuan
“In life and in business, things will fall apart, and it becomes meaningless when we don’t love our experiences,” Yuan said. “These last few years have proven that so many people around the world have begun to rethink what really makes them happy. This makes it more important than ever to create a happiness at work. Of course, we can’t be happy all the time. But what we can do is start by remembering that people aren’t workers. We are humans who work.”
“Humans who work” might as well have been the theme for Zoomtopia. Zoom officials emphasized themes such as equitability and inclusion, all possible outcomes of using the new products the company has unveiled.
For those who think hybrid work is only a trend, Zoom effectively squashed that thought during the keynote.
Oded Gal is Zoom’s chief product officer.
Zoom’s Oded Gal
“You have to bring everything you’ve got to stay nimble and adapt to the evolving needs of your organization and your customers. With that top of mind, what exactly does the future of hybrid work look like? And how can we empower ourselves and our team to adjust to this not quite normal, new normal.”
He added: “We’re putting our hearts, souls and skills into groundbreaking innovation to deliver connected communications on a single platform. … We continue to create solutions for who you are, how you live and how you work.”
The rollout of products, integrations and features was extensive. Below are highlights from the keynote.
Zoom Mail and Calendar (beta): With the Zoom Mail and Calendar Clients, users no longer need to leave the Zoom platform to access their email and calendar. Popular email and calendar services will be integrated directly into Zoom, meaning users can quickly access their communications and scheduling, and get their work done more efficiently. For businesses who may not have dedicated IT services but are focused on privacy and security, Zoom also rolled out Zoom-hosted email and calendar service options, also directly integrated with the Zoom platform. Zoom Mail Service is end-to-end encrypted for emails sent directly between active Zoom Mail Service users. Zoom Mail and Calendar Clients and Zoom Mail and Calendar Services will launch in beta.
Zoom Spots: This is Zoom’s virtual co-working space. Coming in early 2023, Zoom Spots is a video-enabled persistent space, integrated within the Zoom platform. It helps foster inclusive discussions, keep colleagues connected, and bring the fluid interactions of in-person work to distributed, hybrid teams throughout their day.
Zoom Virtual Agent: Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to understand and quickly resolve issues for customers. Zoom Virtual Agent works around-the-clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes to human agents, and drive significant operational efficiencies for businesses. Zoom Virtual Agent, available in early 2023, can be fully integrated with Zoom Contact Center and will also be offered as a standalone chatbot solution.
Continuous Collaboration across Zoom One: Connected workstreams across Zoom One, the all-in-one communication and collaboration offering that brings together Team Chat, Phone, Whiteboard, Meetings, and more, are enabling individuals and teams to do their best work, the company said. Among these new capabilities is the integration between Team Chat and In-Meeting Chat, creating an always-on functionality so users can flow between Team Chat and Meetings to reduce silos, keep projects moving, and continue the conversation after meetings.
Zoom IQ Virtual Coach: Coming soon as part of Zoom IQ for Sales, Zoom IQ Virtual Coach simulates a variety of selling situations to give sellers a practice environment to hone their pitch, obtain feedback, and receive real-time content tips during calls with prospects.
Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.
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