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Wireline Satisfaction Rankings: AT&T, Verizon on Top, as Lumen, Cox Rise

Why are large enterprises reporting fewer issues but lower satisfaction?

James Anderson

July 7, 2022

6 Slides

J.D. Power’s latest business wireline customer satisfaction scores show a different set of experiences emerging for small and large business, respectively.

The research firm’s annual survey of business customers about their telco/cableco providers showed that smaller businesses feel happier than ever about their service provider. However, large enterprises aren’t sharing that sentiment, according to J.D. Power.

AT&T continued its dominance in the large enterprise category, while Verizon won the other two customer segments. In addition, Cox Business manage to snag three podium positions.

The survey results come as more and more telcos see their value proposition shifting to network-as-a-service offerings.

Scroll through the images above to see precisely how the companies scored in the study.

Channel Futures also covered last year’s J.D. Power Business Wireline Satisfaction Study.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email James Anderson or connect with him on LinkedIn.

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About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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