Wireline Satisfaction Rankings: AT&T, Verizon on Top, as Lumen, Cox RiseWireline Satisfaction Rankings: AT&T, Verizon on Top, as Lumen, Cox Rise
Why are large enterprises reporting fewer issues but lower satisfaction?
July 7, 2022
J.D. Power’s latest business wireline customer satisfaction scores show a different set of experiences emerging for small and large business, respectively.
The research firm’s annual survey of business customers about their telco/cableco providers showed that smaller businesses feel happier than ever about their service provider. However, large enterprises aren’t sharing that sentiment, according to J.D. Power.
The survey results come as more and more telcos see their value proposition shifting to network-as-a-service offerings.
Scroll through the images above to see precisely how the companies scored in the study.
Channel Futures also covered last year’s J.D. Power Business Wireline Satisfaction Study.
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