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Customers can use Microsoft Teams for advanced telephony capabilities as part of their singular collaboration tool.
July 13, 2022
Windstream Enterprise has launched new integration capabilities with Microsoft Teams within its unified communications and voice solutions. It provides more options for users to make calls directly from the Teams app via desktop, tablet or mobile devices.
Microsoft Teams had approximately 270 million daily active users in 2022, up from 145 million in 2021. This makes it one of the most popular collaboration tools for calling, chatting and file-sharing. Now, with Windstream Enterprise OfficeSuite UC, UCaaS solutions and SIP Trunking via Dynamic IP, customers can use Microsoft Teams for advanced telephony capabilities as part of their singular collaboration tool.
Windstream Enterprise’s Austin Herrington
Austin Herrington is vice president of product marketing for Windstream Enterprise.
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“Businesses are rapidly adopting Teams, and as a result they need a trusted partner that has … experience and enterprise security know-how,” Herrington said. “Our collaboration solutions offer a one-stop-shop for customers who want this integration, giving them a unified voice option for all their business collaboration needs.”
Windstream says the integration of Teams and Windstream Enterprise UC and voice solutions allows customers to seamlessly access and use the application. Additionally, when customers integrate Windstream Enterprise UC solutions with Teams, they have the flexibility to choose from several options. They can enable calling via Microsoft Teams – from direct routing to integration of OfficeSuite UC – all backed by a dedicated team of technology experts. There’s also the integration of Microsoft Teams and Windstream Enterprise voice and UC solutions. This connects clients’ entire voice ecosystem and aims to improve the omnichannel experience for end users.
Lastly, the cloud-based connectivity option allows clients to reduce reliance and expense related to legacy, on-premises hardware.
Teams integration is just one aspect of unified communications across enterprises which Windstream Enterprise can manage. The company’s UC solutions integrate contact center services and hybrid work environments in a fully managed solution. This is down to the hardware and IP phones. Plus, with its WE Connect portal, customers gain real-time data, analytics and visibility while reducing administrative burdens.
Windstream Enterprise’s Michael Flannery
Michael Flannery is chief marketing officer for Windstream Enterprise.
“This integration further supports our promise to deliver future-ready technology and empowers businesses can achieve seamless unified communications,” Flannery said. “This is part of our WE will commitment to our customers, a promise to deliver connectivity, security and collaboration solutions that meet the demands of modern-day enterprises with an unrivaled experience in the industry.”
Read more about:Agents
Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.
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