The State of MSPs in 2022 and the Challenges They FaceThe State of MSPs in 2022 and the Challenges They Face
Automation looks to be a huge trend for MSPs in 2022. We asked some of our 501ers about that and other report findings.
January 31, 2022
LogicMonitor‘s recent global research report, “The Next-Gen Managed Service Provider,” covers the state of MSPs in 2022. It highlights findings ranging from the time it takes to fill engineering roles to the top IT and security priorities of MSPs and enterprises. It also speaks to some of the key and unique hurdles MSPs are facing.
As the pandemic continues to disrupt the normal course of business, providers are in the thick of it — accelerating digital transformation, and delivering services despite outages, cyberattacks, employee attrition and lack of resources. Many enterprises (55%) are spending more money with their MSPs today compared to previous years. This is as they migrate to the cloud (36%), undergo digital transformation (35%), and focus on managing cybersecurity threats (34%).
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Stats from the Research Report
Eighty-eight percent of MSPs have experienced a brownout or outage in the past year.
The majority of MSPs expect most of their end customers to be 100% in the cloud within the next five years.
MSP leaders estimate engineers devote 39% of time to manual tasks. Eighty-eight percent say these tasks prevent engineers from spending time on innovation or advancing strategic goals.
Almost all (95%) say automating their processes is necessary to focus on innovation and strategic goals.
Top benefits of automating tasks include improved time efficiency (42%), reduced errors (34%) and bigger profits (33%).
The majority of end customers (55%) are spending more and more each year with their MSPs.
We asked our MSP 501ers to share their insights and experiences with regard to these stats. What are they seeing? How have their businesses been affected? How do they see things progressing this year?
Check out our slideshow above to see what our partners think of the current state of MSPs.
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