The State of MSPs in 2022 and the Challenges They Face

Automation looks to be a huge trend for MSPs in 2022. We asked some of our 501ers about that and other report findings.

Allison Francis

January 31, 2022

14 Slides

LogicMonitor‘s recent global research report, “The Next-Gen Managed Service Provider,” covers the state of MSPs in 2022. It highlights findings ranging from the time it takes to fill engineering roles to the top IT and security priorities of MSPs and enterprises. It also speaks to some of the key and unique hurdles MSPs are facing.

Channel_Futures_Signature_Series_Logo-300x300.pngAs the pandemic continues to disrupt the normal course of business, providers are in the thick of it — accelerating digital transformation, and delivering services despite outages, cyberattacks, employee attrition and lack of resources. Many enterprises (55%) are spending more money with their MSPs today compared to previous years. This is as they migrate to the cloud (36%), undergo digital transformation (35%), and focus on managing cybersecurity threats (34%).

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Stats from the Research Report

  • Eighty-eight percent of MSPs have experienced a brownout or outage in the past year.

  • The majority of MSPs expect most of their end customers to be 100% in the cloud within the next five years.

  • MSP leaders estimate engineers devote 39% of time to manual tasks. Eighty-eight percent say these tasks prevent engineers from spending time on innovation or advancing strategic goals.

  • Almost all (95%) say automating their processes is necessary to focus on innovation and strategic goals.

  • Top benefits of automating tasks include improved time efficiency (42%), reduced errors (34%) and bigger profits (33%).

  • The majority of end customers (55%) are spending more and more each year with their MSPs.

We asked our MSP 501ers to share their insights and experiences with regard to these stats. What are they seeing? How have their businesses been affected? How do they see things progressing this year?

Check out our slideshow above to see what our partners think of the current state of MSPs.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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