Talkdesk did not provide reasons for the reduction in headcount, one laid-off worker said.

Claudia Adrien

February 1, 2023

2 Min Read

Talkdesk initiated layoffs this week, affecting as much as 20% of its workforce, including some in channel.

That was according to reporting by UC Today, although Channel Futures has been unable to independently confirm that number. No notice under WARN – or Worker Adjustment and Retraining Notification Act – has been filed in California, where Talkdesk’s headquarters are located.

The cloud contact center provider has approximately 2,000 employees in 19 countries, so as many as 200 workers might feel the impact.

Keep up with our telecom-IT layoff tracker to see which companies are cutting jobs and the ensuing channel impact.

One laid-off worker wanted to remain anonymous, saying the number of cuts is closer to 100 — but could be more.

They added that Talkdesk did not provide reasons for the reduction in headcount.

Talkdesk officials did not return Channel Futures’ request for comment.

‘A Hard Pill to Swallow’

Workers’ posts on LinkedIn provide some insight into laid-off employees’ mindsets.

Caitlin Follett was senior manager, partner marketing at Talkdesk, for just over a year.

“I found myself in the position that so many others in the tech industry are in. I was notified that my position at Talkdesk has been eliminated,” Follett said. “While this is a hard pill to swallow right now, I know that there is another great opportunity for me out there. I am grateful for my time at Talkdesk and all the amazing relationships that I have built.”

Joshua McClain, who was a commercial account executive, posted on the social networking site that he was part of the many layoffs at the company.

“This economy is brutal, and I know many others are in the same spot as me. Although it will be nice to spend some time with my newborn son, I am very eager to find my next challenge,” he said.

For Donna Chaillet, former regional channel manager, this experience is difficult; however, she is “grateful for the success” she had during her more than two-year tenure at the company.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Claudia Adrien or connect with her on LinkedIn.


Read more about:


About the Author(s)

Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.

Free Newsletters for the Channel
Register for Your Free Newsletter Now

You May Also Like