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New Products April 2005

Channel Partners

April 1, 2005

4 Min Read
New Products

TELCO SYSTEMS INTRODUCES NEW ACCESS241 VOIP ATA

Telco Systems introduced at VON the Access241, a new advanced VoIP Analog Telephone Adapter (ATA) designed to integrate traditional telephone service and VoIP phone service over a single telephone and to facilitate home and smalloffice networking.

The new Access241, which adds automated call routing to the Telco Systems ATA product line, enables subscribers to receive calls from both their VoIP and traditional phone services. A push of a button on the phone dialpad enables the user to switch between phone services when making a call.

The routing capability also supports enhanced telephony services, such as E911 and user-defined call routing.

The Access241 includes four LAN ports to facilitate home and SOHO networking by eliminating the need for an external router, hub or switch. With the added ports, a network printer, second PC, laptop or a wireless access point can be added.

TELCO SYSTEMS
2 Hampshire St., Suite 3A
Foxboro, MA 02035-2897
+ 1 781 551 0300
www.telco.com

VOXEO CONSOLIDATES FUSION SERVER LINE

Voxeo Corp. has announced its new line of standards-based turnkey communication servers. The new VoiceCenter Fusion Server product consolidates seven previously separate platforms into one product.

Voxeo’s VoiceCenter Fusion Servers offer VoiceXML IVR, CCXML call control, speech recognition, speech synthesis, call conferencing, call recording and a PSTN-to-SIP VoIP gateway in one rack-mount server. All of the Fusion Server’s capabilities are built on the SIP standard.

The VoiceCenter Fusion Server’s capabilities include: VoiceXML IVR, which lets enterprises’ telephony applications work with existing Web infrastructure to automate recurring sales, service, collections, inquiry and support calls to and from customers.

Call Control XML (CCXML) for screening, transferring and initiating TDM and VoIP calls, and for integrating with call center platforms.

Speech recognition and synthesis so callers can issue spoken commands.

Call conferencing for up to 48 callers.

Call recording for call center audit, third-party financial verification, corporate security, FCC telesales and other call recording requirements.

PSTN-to-SIP VoIP Gateway, which connects the Fusion Server’s SIP features to any PBX, call center, local phone company, or long-distance carrier via built-in analog or digital T1/E1/PRI phone jacks.

The new product includes four models with varying telephone port types and densities. The VoiceCenter IVR Fusion Server 4 has four analog ports and starts at $4,495; the VoiceCenter IVR Fusion Server 12 has 12 analog ports and starts at $9,995; the VoiceCenter IVR Fusion Server 24 has 24 digital T1/PRI ports and starts at $16,995; and the VoiceCenter IVR Fusion Server 48 has 48 digital T1/PRI ports and starts at $26,995.

Voxeo Corp.
100 East Pine St., Suite 600
Orlando, FL 32801
+1 407 418 1800
www.voxeo.com

VIOLA UPGRADES NETALLY REALTIME

Viola Networks Inc. has upgraded its NetAlly RealTime application, releasing it in version 4.3 NetAlly RealTime manages VoIP implementation and support.

The software’s new capabilities include the integration of IP PBX vendors, reporting of user call quality and better call quality diagnosis.

Viola says NetAlly RealTime now supports Mitel products, and continues to support Cisco Systems Inc.’s Call Manager as well as Innovaphone. NetAlly RealTime delivers statistics including time of call, duration of call, source and destination IP addresses, average delay, average jitter and loss percent.

The enhanced application also imports and aggregates those statistics to report actual call quality by PBX, subnet and users by hour, day, week and month. Viola says these new reports will allow managers to track actual call quality over time and view trends to allow for future capacity planning.

Finally, NetAlly RealTime 4.3 gives dashboard views that let administrators see the status of actual call quality by subnet or IP PBX. The system generates alerts to send emails or Simple Network Management Protocol (SNMP) traps if the call quality of a subnet or IP PBX falls below threshold values.

Administrators can get details of poorly performing calls to quickly diagnose the cause of voice quality problems.

NetAlly RealTime allows service providers to deliver managed services such as IP Centrex and systems integrators to monitor, assess and troubleshoot voice traffic.

Enterprise customers managing their own networks also can use NetAlly RealTime.

Viola Networks Inc.
1004 Ninth Ave.
King of Prussia, PA 19406
+1 866 571 2500
www.violanetworks.com

SNOM DEBUTS SNOM 360 PHONE

snom technology AG has introduced the snom 360, a secure, SIP IP phone for small and medium enterprises.

The company made the phone with dedicated keys for quick access to audio and call control functions, as well as 12 programmable keys. A ‘busy lamp’ LED lets callers see if colleagues are available.

Also, the snom 360’s backlit graphical display is moveable and can be positioned for readability at any angle.

The snom 360 supports the security standards Secure Realtime Transport Protocol and SIP Secure, meeting the recommendations of the Internet Engineering Task Force for protection against eavesdropping and data theft.

snom offers its 4S software for users wanting to establish SIP VoIP networks. The software is made up of a proxy/registrar for administering user and registration data, a media server for media stream processing in VoIP environments and a NAT filter for connecting terminals on private networks to an existing VoIP infrastructure.

snom technology AG
Gradestra7e 46, D-12347
Berlin Germany
+49 30 39833-0
www.snom.com

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