Mitel Launches MiContact Center Live

By Kimberly Koerth

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Mitel has launched MiContact Center Live, a full-featured customer care platform delivered as a service via the cloud that provides companies with tools to engage their customers and grow their business.

MiContact Center Live provides full multi-channel support, allowing customers to interact with a business via their preferred method, including WebRTC for real-time chat via the Internet and popular social media channels, as well as traditional customer service channels such as phone, email and SMS text messaging.

“With MiContact Center Live, we deliver an enterprise-class platform for any-size business with leading features to engage their customers and deliver loyalty-building services,” said Ron Wellard, executive vice president and general manager of products and solutions at Mitel.

The service is available immediately in the U.S., with plans to launch in select countries over the next 12 months.