Dell Kace, Bomgar: Free Remote Support, Managed Services?Dell Kace, Bomgar: Free Remote Support, Managed Services?
Dell KACE and Bomgar have partnered to offer "free integrated remote support" to customers that need IT systems management.
August 2, 2012
Dell KACE BomgarDell KACE and Bomgar have partnered to offer “free integrated remote support” to customers that need IT systems management. The Dell-Bomgar solution sounds like it’s designed for internal corporate IT managers, but I’m wondering if there’s a managed services hook here since Bomgar has a following in the MSP market.
First, the details. In a prepared statement, the two companies said Dell KACE K1000 Management Appliance customers will receive two free licenses for either Bomgar’s hosted Remote Support solution or Bomgar’s on-premise solution which requires purchase of an appliance (new Bomgar customers only).
Dell and Bomgar claim IT managers will be able to “more quickly diagnose and resolve end-user issues, centralize support processes, and strengthen security and compliance. In addition, users can request immediate remote support directly from a service desk ticket confirmation email.”
Bomgar has a loyal niche following in the MSP market, where a lot of managed services providers quietly applaud the company’s remote support solutions. Dell KACE, meanwhile, is widely considered a successful acquisition for Dell. But here’s the strange part (at least to me): The Dell KACE partner program largely targets VARs, IT resellers, systems integrators and solutions providers. That’s fine but KACE really doesn’t position itself for MSPs — a potential missed opportunity for KACE and the channel.
The situation will get extra-interesting once Dell completes the Quest Software buyout. That deal includes Quest’s PacketTrap MSP and PSA software, plus a boatload of Quest’s own IT management software. So there are plenty of potential MSP-centric synergies going forward.
About the Author(s)
You May Also Like