CompTIA Releases Best Practices Templates for MSPs

In an effort to help managed services providers do their jobs better, CompTIA has released a series of business templates designed for the MSP space.

August 28, 2010

2 Min Read
CompTIA Releases Best Practices Templates for MSPs

By Charlene O'Hanlon

Managed services providers and VARs looking to enter the MSP space now have an additional resource to help them set up shop or finesse their current business practices.

CompTIA, in conjunction with MSP Partners, has developed a series of four best practices” business templates to assist MSPs and MSP wannabees with the basics of doing business. The templates are available free of charge to CompTIA members through the associations Member Resource Center and to master-level members of MSP Partners.

Currently, four templates are available:

  • CompTIA Managed Services Agreement  For companies providing SaaS, cloud computing, data management, website development or hosting, network monitoring or other services

  • Client On-Boarding (On-Premise Managed Services)  Provides a detailed list of best practice activities for transitioning new clients to an on-premise managed services environment

  • Pricing Model Considerations  Designed to educate newly formed solution providers on the various pricing models to consider as they build their managed services practice

  • Best Practices for Customer Offering  Provides information on the most common offerings now being deployed by newly formed managed service practices

The templates were developed in cooperation with the Institute for Partner Education & Development and are based on research of the current managed services market, including information from successful MSPs, CompTIA noted.

The demand for these templates came from the CompTIA Managed IT Services Community,” said Jim Hamilton, senior director of member relations at CompTIA. This group focuses on developing industry standards and resources to improve the marketing and delivery of managed services and managed print services. The group was created in 2009 and there are currently more than 200 members of the CompTIA Managed IT Services Community. In the past weve offered all kinds of best practice education, but this is the first time weve offered templates.

Anybody whos building a managed services practice or is running a managed services practice will find these templates useful,” he added. Theres a utility for everybody.”

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