From M&A to CX to ... blockchain? Dave Dyson knows a lot; plus, IntelePeer on CPaaS in the channel.

The Channel Futures podcast is back for a new year! Craig and James are going even bigger with the guests this year. First up is Dave Dyson, CEO of Eclipse Telecom, one of the best-known agent businesses in the channel.

Dyson, who never pulls punches, engages with the guys in a wide-ranging conversation. M&A? Check. Customer experience? Check? Even blockchain? You know it. He has some ideas on how all of those topics are impacting the channel and will in the years to come.

Then there’s Brian Gilman of IntelePeer. The company’s chief marketing officer explains the increasing role of artificial intelligence in the contact center. And if you’re not that familiar with the CPaaS acronym, he describes how IntelePeer recently landed in our list of “20 Top CPaaS Providers.” Gilman also gets us up to speed on the latest happenings in the IntelePeer partner program.

Plus, don’t forget. The next Channel Partners Conference & Expo is just two-and-a-half months away. Craig and James tell you about a couple of things that are already on the agenda.

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About the Author(s)

Craig Galbraith

Editorial Director, Channel Futures

Craig Galbraith is the editorial director for Channel Futures, joining the team in 2008. Before that, he spent more than 11 years as an anchor, reporter and managing editor in television newsrooms in North Dakota and Washington state. Craig is a proud Husky, having graduated from the University of Washington. He makes his home in the Phoenix area.

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

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