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As Supply Chain Issues Persist, MSPs Struggle to Navigate Customer Service Delivery

Equipment backlog, product delays, the Amazon effect, and other issues that are keeping MSPs up at night.

Allison Francis

May 6, 2022

5 Slides

Supply chain issues continue to dominate technology conversations. As a result, service delivery to customers is still a rather significant, crippling hurdle for a large number of MSPs. The first tangible signs of the supply chain disruption arrived with the onset of the pandemic, and the proverbial ship has yet to right itself, even two years later. 

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Triton Networks’ Ron Lovern

Meanwhile, partners are left wringing their hands, uncertain how to navigate these choppy supply chain waters. This impact presents an ongoing and very real challenge for not just MSPs, but their clients as well.

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Stronghold Data’s Jason Rincker

Channel Futures once again invited partners to join its MSP Roundtable at the 2022 Channel Partners Conference & Expo. The inaugural roundtable took place last November, featuring several key partners. 

This spring’s MSP Roundtable participants were:

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Meriplex’s Neil Medwed

In part one of this three-part series, see our slideshow above to find out what participants had to say about MSPs’ most pressing issues in terms of supply chain issues, and forward-looking opportunities in terms of service delivery to customers.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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