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January 27, 2022
SuperOps.ai founders are addressing the logistical problems of MSPs, and major investment firm funding supports the company to solve them.
The startup has raised $14 million in a series A round of funding to resolve one major concern of MSPs: how to replace a disjointed collection of PSA and RMM tools and plugins.
The company’s solution is to integrate these mechanisms into a unified MSP platform in which users can manage customers, finances, employees and other resources. The suite of tools also allow for remote monitoring.
SuperOps.ai’s Arvind Parthiban
Arvind Parthiban is CEO and co-founder of SuperOps.ai.
“The MSP space is in desperate need of innovation and modern software to replace the existing legacy solutions,” Parthiban said. “Customers have been stuck with bloated and extremely outdated on-premises tools.”
He added that SuperOps.ai’s goal is to modernize the industry and provide users with smart, cloud-based software. The AI-powered platform helps leave the “old hurdles behind,” Parthiban said.
AI is the essential foundation for the tool, as it allows MSPs to launch intelligent alerting. This helps to automatically sort through the ongoing feedback MSPs receive from clients. The platform can then identify anomalies that should receive greater attention.
The funding round was led by Addition and Tanglin Venture Partners, with participation from existing investors. They include Matrix Partners India and Elevation Capital, as well as several angel investors. Last May, SuperOps.ai received $3 million to launch and develop its beta addition.
Growth is vast within the MSP space; there are over 150,000 MSP firms. The global managed services market will expand from $243 billion in 2021 to $557 billion in 2028, according to projections. This is a compound annual growth rate (CAGR) of nearly 13%.
Elevation Capital’s Akarsh Shrivastava
Akarsh Shrivastava is principal at Elevation Capital. He said his firm was excited to double down on their partnership.
“PSA and RMM software form the backbone of MSP operations. Current products used by IT MSPs were created years, if not decades, back. SuperOps.ai has reimagined these products for MSPs, which not only make it extremely easy and seamless for MSPs but also equips them to handle challenges that come with tailwinds like cloud migration and remote work,” Shrivastava said.
Read more about:MSPs
Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.
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