Ribbon, LogMeIn Team Up for Unified Communications and Collaboration

LogMeIn has seen unprecedented demand for its unified communications and collaboration.

Edward Gately, Senior News Editor

April 9, 2020

4 Min Read
Unified Communications

Ribbon Communications and LogMeIn are working together to ensure unified communications and collaboration services to remote workers during the COVID-19 pandemic.

Our latest COVID-19 roundup also covers how Telinta, Acronis, D&H Distributing and Zerto are rolling out new offers to help partners and customers deal with the impact of coronavirus.

Ribbon’s cloud and edge software portfolio is helping LogMeIn meet increased network traffic demands for unified communications and collaboration.

Patrick Joggerst, Ribbon’s CMO, said his company’s session border controllers played a significant role in LogMeIn increasing network capacity.


Ribbon Communications’ Patrick Joggerst

“And our channel partners are leveraging Ribbon’s SBCs and other Ribbon solutions to help enterprise customers quickly ramp up and secure their communications capabilities during the explosion in the number of employees working from home,” he said.

Ribbon is working closely with LogMeIn to support its communications needs, Joggerst said.

“Ribbon is committed to continuing to provide our service provider and enterprise customers, along with our channel partners, the best-in-class solutions and services they have come to expect over our long history during this global pandemic,” he said. “Last month we introduced our Work@Home offer to help companies through this challenging time.”

LogMeIn expects to deploy additional Ribbon resources as part of its continued growth and expansion.

“We have experienced unprecedented growth in the usage of our unified communications and collaboration products over the past month due to the COVID-19 outbreak and the seismic shift in the number of employees working from home,” said Ian Pitt, LogMeIn’s CIO. “Ribbon’s solutions have been very stable under the increased load, which has allowed us to continue to provide the quality and reliability our customers expect. We will be looking to deploy additional Ribbon resources as we continue to expand and grow.”

Telinta Assists Remote Workers

Telinta has launched a suite of solutions to serve work-at-home employees. It’s Virtual Office provides communications capabilities for users to conduct business processes wherever and whenever they need.

With Virtual Office, customers can modify their own VoIP solution via a series of brandable self-serve web portals. Users can route or re-route calls anywhere they need.

Virtual Office integrates with Telinta’s brandable mobile softphone app, allowing both voice and video calling, plus messaging.

Alex Ferdman, Telinta’s CEO, said VoIP service providers must respond to their customers’ rapidly changing needs.


Telinta’s Alex Ferdman

“It could be as simple as bringing the IP phone from your office to your home and plugging it into a broadband internet connection,” he said. “But we are also seeing large demand for the ability to re-route PBX traffic to our brandable mobile and desktop softphones. Our Virtual Office solution provides access to just about everything a business user could need, without needing IP phones.”

The opportunities are “tremendous” for smaller, more nimble service providers and their resellers, Ferdman said. Legacy providers can’t react as quickly, Ferdman said.

Acronis Financing Assistance

Acronis has partnered with Lendio to ensure MSPs, hosting companies, SMBs and partners can access federal relief funding whether they’re Acronis customers or not.

Its #CyberFit Financing provides swift access to the financial aid small businesses need to weather the economic downturn. It also ensures MSPs can continue delivering cyber protection to these small businesses.

Gaidar Magdanurov, Acronis’ chief cyber officer and COO of cyber operations, said most businesses were not …

… prepared for this situation. Corporate IT and MSPs now must support devices in multiple home networks.


Acronis’ Gaidar Magdanurov

“To support customers and partners, we made available Acronis Cyber Protect, [an] integrated data protection and security solution that combines multiple IT tools crucial for cyber protection of remote workloads,” he said. “An integrated solution is easier to use and more efficient from the perspective of time required to train IT professionals, deploy and manage the solution. Thus, we address the need to deploy remote workloads with limited resources.”

The primary challenge for businesses now is lack of budget, Magdanurov said. In the absence of funds, companies sometimes choose to deprioritize cybersecurity, increasing risk.

“Most home networks have only basic security,” he said. “In this environment, it is essential to ensure proper security, even if it comes at an additional cost. The investments make sense – protecting remote business now and enabling remote work in the future – as remote work is not going anywhere.”

Also in Response to COVID-19:

  • D&H Distributing announced new credit options to support partners during the crisis. The programs cater to the needs of the SMB resellers and MSPs. They include extended deadlines and terms up to 90 days, depending on the offering.

  • Zerto is offering its IT Resilience Platform free for six months to organizations dealing firsthand with the crisis, such as local health care, government and food supply organizations. The platform converges disaster recovery, backup and workload mobility.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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