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October 1, 2004
Editor’s Note: This, the second of two articles, addresses migrating consumers to electronic bill payment and presentment. See the PHONE+ September issue to read more about converting consumers to EBPP.
E-billing, although not quite the norm, is catching on in the consumer market. Adoption can be attributed, in part, to subscribers growing accustomed to online conveniences at the office and seeking them out at home. But persuading corporations to take the EBPP plunge is a completely different sale. A service provider isn’t dealing with a $75 payment for usage by a family of four. Bills can be in the millions of dollars, and include usage from thousands of employees and dozens of departments. Surprisingly, such challenges are proving to help EBPP gain traction in enterprise markets. Service providers are answering the call by providing solutions that dig deeper and provide their corporate customers with even more statistics, analytics, and ways of showing usage and trends.
Qwest Control presents local and IXC bills side by side as indicated by QLS and QLD.
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