BT-RingCentral Partnership to Expand Cloud-Based Communications in UK

Demand for cloud communications and contact center solutions has never been greater.

Edward Gately, Senior News Editor

November 11, 2020

3 Min Read
UK Flag

An expanded BT-RingCentral partnership will speed adoption of cloud-based communications in businesses across the United Kingdom.

Cloud Work provided by RingCentral will be a lead UCaaS and CCaaS offering for BT with small, medium and large U.K. enterprises, as well as public sector customers.

Cloud Work includes integrated voice, video and team messaging capabilities. It provides a communications experience for distributed workforces to collaborate and be productive from anywhere, anytime.

Cloud Work will be available through BT’s account managers (corporate and major corporate), BT local businesses, and through dedicated telesales and call centers. Cloud Work service is provided by RingCentral UK, a wholly owned subsidiary of RingCentral.

Work from Anywhere Critical

Lisa Del Real is RingCentral‘s vice president of global partner programs.


RingCentral’s Lisa Del Real

“RingCentral has been working with BT for some time now,” she said. “In this pandemic environment, businesses of all types and sizes need the ability to work from anywhere in order to remain productive. Together with BT, we are working to help businesses transition to more digital and remote ways of working so they can maintain business continuity.”

Keep up with resources for supporting partners and customers during the COVID-19 crisis.

Demand for cloud communications and contact center solutions has never been greater, Del Real said. Therefore, the expanded BT-RingCentral partnership is beneficial to partners on both sides.

“Partners will have an industry-leading UCaaS and CCaaS solution to provide to their customers across industry verticals,” she said.

BT has an especially strong presence in the U.K. and Ireland, Del Real said. Therefore, the expanded BT-RingCentral partnership will help expand RingCentral’s presence. Furthermore, it will gain more of a competitive advantage in those markets.

Cloud Work Details

Cloud Work offers single business identity. Enterprises can manage multiple office locations, create an auto receptionist, route calls and manage directory listings. It also offers integration with all critical business applications and cloud services.

A professional services support team can assist with initial planning, strategic consultations, and implementation or integration designs. It can also provide ongoing support and system training.

“As businesses continue to navigate through the complexities of COVID-19, our extended partnership with RingCentral reinforces a commitment and shared vision of bringing innovative communications solutions to our customers so they can thrive now, and put the right building blocks in place for a successful post-pandemic workplace,” said Ashish Gupta, COO of BT’s enterprise unit. “Every organization is adopting new remote and digital ways of working, with varying degrees of complexity. By collaborating with partners like RingCentral, we’re focused on removing this complexity for our customers to enable a successful digital transformation journey.”

Last month, RingCentral announced its Global Office unified solution will be available in Africa, Asia, Australia, Europe, North America and South America. RingCentral also is expanding into several countries, including Estonia, Greece, Lithuania, Slovenia and South Africa.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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