Total Care

Gill also pointed to Net7’s Total Care account and project management division. The module offers customers paid services around implementation and post-sale technology management and optimization. 

Checksfield said he and Stallings established the practice after they had established their client base.

“Eventually, when we took on enough customers, it became very apparent that the value that we were giving to customers was something they were willing to pay for, as long as it gave them a heightened level of support both pre-sales and post-sales during implementation,” he said.

Ultimately a “very high percentage” of customers choose to use Total Care, rather than just sourcing services from Net7.

But despite the success of the practice, the offering had room to grow.

“When you peeled back the onion, we had the vision and the productized, conceptual nature of Total Care,” he said. “What we lacked was the ability to throw resources and a platform in front of it.”