Kaseya Attack Sparks Customer Scrutiny of MSPs' Internal Cybersecurity Practices

The ransomware attack has forced MSPs to examine their own incident response capabilities, and those of their customers.

Allison Francis

July 9, 2021

18 Slides

The feet of MSPs everywhere are being held to the fire after the Kaseya VSA supply chain ransomware attack last weekend. The attack breached about 50 customers, including 35 MSPs, and impacted up to 1,500 of their customers in way or another.

The breach understandably induced a shake-up in the industry. It caused many MSPs to take a hard and close look at their security stacks. It has also driven home the point, once again, that security is not just one product, initiative, service or solution. Creating a fabric of integrated and automated policies, procedures, along with project and managed security solutions, is the best defense.

We asked our 2021 MSP 501ers to weigh in on this issue. Curious about the impact the Kaseya breach had on MSP businesses, we wanted to know several things. Is this driving more customer engagement and peer-to-peer work? Furthermore, are MSPs fielding more customer calls? Are they sorting through which strategic infosec partnerships they should add to their portfolios?

Our slideshow above features our 501er commentary on the Kaseya ransomware attack. Are your experiences the same as your peers’?

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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