What to Look For in an RMM

Need some help choosing an RMM? Get advice from the experts.

Kris Blackmon, Partner Marketing Director

May 20, 2019

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In the third quarter of this year, Kaseya will release some functionality that got big applause from the audience. One such improvement is the ability to maintain remote sessions even after a loss of connectivity. When techs have to remotely reboot a machine, they can now reconnect automatically without having to open or close another remote session.Shutterstock

When it comes to remote monitoring and management (RMM) systems, the 2018 MSP 501 knows a thing or two. This group of the top 501 managed service providers in the world have researched, tried or successfully implemented just about everything on the market. So we asked them what it is that they look for in an RMM platform.

Each MSP has its own needs depending on a variety of factors: size, customer size, vertical and so forth. But we took a high-level approach to narrow it down to a few key attributes. Click through the slideshow above to see what the best MSPs on the globe have to say about how to choose an RMM.

Then, apply to be a part of the prestigious 2019 MSP 501. The deadline is May 31, so hurry!

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About the Author

Kris Blackmon

Partner Marketing Director, AvePoint

Kris Blackmon is partner marketing director at AvePoint. She previously worked as head of channel communities at Zift Solutions, chief channel officer at JS Group, and as senior content director at Informa Tech where she was director of the MSP 501 community. Blackmon is chair of CompTIA's Channel Development Advisory Council and operates KB Consulting.

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