The new service – delivered from facilities in Ireland and India – will allow IT services providers to build customized, around-the-clock monitoring and management packages.

Aldrin Brown, Editor-in-Chief

March 15, 2017

2 Min Read
RMM Vendor Pulseway Launches NOC Service

Remote monitoring and management (RMM) software maker Pulseway today launched around-the-clock network operations center service.

The Dublin, Ireland-based vendor of a feature-rich, mobile-first RMM solution will deliver the service from its own new NOCs in Dublin and Bangalore, India.

Pulseway CEO Marius Mihalec said the new service is the product of partner feedback, and will allow IT services providers to build customized monitoring and management packages.

“When we talk to a lot of MSPs about how can we support them in their growth state, we hear onboarding process; we also learned from talking to a lot of them that a NOC offering is something that would benefit them greatly,” he said.

The new service can be purchased under two broad categories.

An entry-level service includes monitoring, either 24-7 or during selected scheduled hours.

Under that plan, Pulseway’s NOC staff will sift through alerts and escalate any significant issues to the MSP.

“It’s a white-label service,” Mihalec said. “We never talk to your customers.”

A more advanced offering also provides monitoring, but adds in a tech services desk for assigning of routine tasks to NOC engineers.

That service tier also includes active network management for troubleshooting and resolution of alerts.

“We will provide remediation service based on the remediation plan that we’ve developed with you,” Mihalec said. “We’ll notify you of the resolution, or maybe it wasn’t fully solved and we’ll work to improve the action plan.”

Pricing is tailored to the customized service level being purchased.

The NOC activities will be executed through collaboration between the two locations.

“There’s going to be a close relationship between these teams,” Mihalec said.

Pulseway opted to launch its own NOCs rather than outsource as a way to ensure a high-level of service.

“We’re very excited to offer our very own service,” Mihalec said. “You can control the quality much better when you’re doing it on your own, versus a third-party.”


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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