LabTech 2013 Improves Autotask Plugin, Adds TeamViewer Integration

Remote monitoring and management platform provider LabTech software, a ConnectWise Capital company, is offering a redesigned plugin for Autotask in its most recent software update, LabTech 2013. Here are some of the other new features plus a peek inside the company's partner numbers.

Jessica Davis

July 29, 2013

2 Min Read
CEO Matt Nachtrab
CEO Matt Nachtrab

July has been a big month for remote monitoring and management platform provider LabTech Software, which recently announced LabTech 2013, an update to the platform that improves ease of use and adds features such as redesigned Autotask integration, TeamViewer remote support and remote access, and new anti-virus managed security policies, to name a few.  Building on the momentum of that announcement, LabTech Software, a ConnectWise Capital company, provided a glimpse into its most recent partner numbers, too, which have grown to 3,500.  Here’s a deeper dive into both announcements.

LabTech Software CEO Matt Nachtrab says the update to the LabTech Software platform is the product of partner feedback. LabTech Software counts a more user-friendly design among the updates. Another big update comes in the next generation Autotask Plugin 6.0, which lets users of the Autotask professional services automation platform leverage the integration between the two products for better business intelligence, revenue optimization and cost cutting. Other new features include the following:

  • Increased script engine automation and native PowerShell scripting support

  • Redesigned web control center and client portal

  • Improved patch manager usability

  • New intelligent baseline mode

  • Added support for Control Center Console on Windows 8 and LabTech Core Server on Windows Server 2012

  • Updated stability and performance improvements

“Existing partners will appreciate how much LabTech 2013 optimizes their current LabTech investment, while new partners will experience the feeling of having a remote monitoring and management solution that seems as though it was built exclusively for them,” Nachtrab said in a statement.

  • LabTech Software also reports the following other milestones by the company:

  • Over 1600 of the company’s partners converted from a competing RMM tool

  • Over 400 partners are now served through the LabTech Cloud (an option added in January 2012)

  • Over 200 partners now manage 2,500-plus endpoints

  • 1,000 partners now run their MSP with the ModernOffice Suite

  • LabTech partners support 125,000 small businesses


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About the Author(s)

Jessica Davis

Jessica Davis is the former Content Director for MSPmentor. She spent her career covering the intersection of business and technology.  She's also served as Editor in Chief at Channel Insider and held senior editorial roles at InfoWorld and Electronic News.

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