July 16, 2019
BitTitan, the managed services automation provider, has a new IT automation platform, Voleer, which the company says will help managed service providers (MSPs) with the transition from one-time to recurring revenue by providing access to a library of ready-made templates for services such as security assessments and cost optimizations.
As the crowded field of MSP-management software providers jockey for partner customers, these libraries and app marketplaces are springing up everywhere to help MSPs more quickly package and sell “solutions in a box” that are easier to manage and grow customer stickiness.
According to industry analysts, the size of the 2019 IT/MSP market is more than $190 billion. Projects are expected to grow by 12 percent to approximately $267 billion by 2023. That means significantly more work for MSPs, without a ton of additional staff resources.
BitTitan’s Geeman Yip
“With Voleer, we’ve changed how ITSPs spend their time delivering managed services. Customer reports that were previously cobbled together manually are now automated and executed with a single click,” said BitTitan CEO Geeman Yip. “By streamlining those tasks, Voleer is significantly reducing the time needed to deliver ongoing services, cutting down labor costs and providing more value. ITSPs can turn Voleer’s assessments into new revenue streams, as it provides remediation opportunities through professional services.”
BitTitan says Voleer’s automations help ITSPs to streamline and aggregate the process of manual and tool-driven activities into a single button, creating a concise and consolidated report. The automations are deployed through the use of templates including automation around Microsoft Office 365, Microsoft Azure and Google’s G Suite with a single-click launch. It will be interesting to see how satisfied MSPs are with Voleer’s reporting features, as this is a typical point of complaint among the users of many BitTitan competitors’ products.
BitTitan doesn’t have exact data around specific time savings yet, but Yip says Voleer’s single tool command allows MSPs to manage a slew of IT services without the need to hire outside consultants. So it not only enables ITSPs to save time, but also helps avoid significant costs as well. In-house IT professionals don’t need to have admin credentials because of Voleer’s comprehensive audit logs that give visibility to managers.
Patriot Consulting Technology Group’s Joe Stocker
“With Voleer, our consultants are able to perform more complex tasks while reducing mistakes and redundancies, increasing our overall revenue,” said Joe Stocker, CEO at Patriot Consulting Technology Group. “At the same time, we are serving a higher number of customers while our consultants demand remains fixed, enabling us to be more profitable.”
Voleer is partnering with ISVs to further develop capabilities and will be unveiling additional enterprise functionalities at Microsoft Ignite this November.
“Voleer allows Microsoft partners to create templates for their admins and engineers that make their job easier and more efficient, and the automation takes this to an entirely new level,” said Justin Slagle, partner development manager at Microsoft.
ITSPs can sign up now for a free account and get started by searching BitTitan’s library for automations, launching them without writing a single line of code. BitTitan is adding new automations to its library weekly.
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