January 16, 2014
AVG Technologies (AVG) today announced it has integrated AVG CloudCare Online Backup into AVG Managed Workplace, its monitoring and management (RMM) tool (formerly known as Level Platforms), to give managed services providers (MSPs) the ability to monitor customer backup from within a single dashboard.
The integration enables MSPs to remotely monitor customer online backup procedures through an expanded AVG CloudCare Managed Workplace service module, letting them manage a broader a range of IT services from the same dashboard.
According to AVG, MSPs can leverage the following benefits from the new integrated service module:
Consolidated monitoring and management of AVG CloudCare Online Backup status, alerts and reports from multiple customer accounts through a single pane of glass.
Encrypted protection for customers’ data against hardware failure, loss or theft.
Automatic detection of AVG CloudCare agents on customer machines for seamless integration of new customers with existing AVG services Convenient one-click management for creating automated backup schedules to the cloud or locally according to customer requirements.
Equal treatment of all data backed up in contrast to some solutions that charge a premium for backing up Microsoft(R) Exchange or SQL servers.
Capacity to restore customer data from a single file to a whole directory.
Flexibility to automate time-consuming administration tasks, such as mass policy updates, using customizable scripts.
Unified pay-as-you-use billing and no per-device license fees.
New reporting to help view invoices, license summaries for paid, trial, deployed or deleted services for all customers.
AVG SMB General Manager Mike Foreman said in an interview that “being fully integrated works and is appreciated by the partners.”
“We’re putting the ability to run the online backup and manage it from within the Managed Workplace interface,” he said. “It’s now allowing all our Managed Workplace customers to effectively manage and deploy our online backup solution to all their customers.”
Foreman said the way AVG plans to compete in an overcrowded backup and disaster recovery (BDR) market is to combine their products under the AVG umbrella, which allows partners to move throughout AVG’s portfolio.
He added that partners want to be able to manage everything under a single pane of glass and work with one company.
With regards to AVG’s acquisition of Level Plaforms last year, Foreman said a lot of the “heavy lifting” was done during the last six months of last year, adding that “this year is kicking off really well.”
This announcement was made one week after Level Platforms founder Peter Sandiford exited AVG to move onto new adventures.
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