The company aims to reduce costs for managed service providers by combining the features into a single, easy-to-use SaaS solution.

Aldrin Brown, Editor-in-Chief

March 30, 2016

2 Min Read
Atera Releases AllinOne RMM PSA Remote Connection Platform
Atera's new solution for MSPs combines remote monitoring and management, professional services automation and remote connections into a single platform.

Atera, developer of IT software for managed services providers (MSPs), today announced the official release of a new solution that combines remote monitoring and management (RMM), professional services automation (PSA) and remote connections into a single platform.

The all-in-one solution is delivered as software as a service through Microsoft’s Azure cloud service, and features a flat-fee pricing model for MSPs.

Atera aims to substantially reduce costs for MSPs by eliminating the need to purchase three types of complex and expensive software, and instead combining the applications into a single, easy-to-use solution.

“The new innovative features added to our all-in-one IT managed services platform make it even easier for MSPs to grow their businesses, while saving time and money with Atera,” CEO Gil Pekelman said.

“We believe these key features are game-changing for MSPs seeking to improve operational efficiency and scale their businesses, while improving profitability,” he said. “Atera’s platform fully integrates business-process automation, customer service, RMM information and business analytics, which truly sets it apart in the marketplace.”

Among the platform’s features:

  • PowerShell scripting task automation and configuration framework from Microsoft, enabling administrators to perform tasks on both local and remote Windows systems

  • Monthly client reports that provide information about activity and the state of the network

  • Zapier integration, making it easier to automate tasks between web apps

  • Citrix GoToAssist integration, providing a single source for initiating remote support sessions and viewing support details, allowing for easy auditing of the support experience

  • Check Point Firewall integration, for end-to-end security protection.

The Tel-Aviv-based company’s pricing model includes three tiers: Standard, Professional and Enterprise.

At the professional level, MSPs can pay $89 per month, with no up-front fee or long-term commitment, and use the solution for an unlimited number of customers and endpoints.

Atera is offering 30-day free trials. To get started, an MSP need only visit the company’s site, enter credit card payment information and begin using the service.

“There’s no need for a consulting team to set it up for you,” Pekelman said. “It’s very simple.”

The SaaS delivery allows MSPs to use the technology from any device.

Taken together, Pekelman said, the combined technologies, ease of use and low, simple pricing makes Atera’s solution a unique offering.

“I can say, from our perspective … this is totally disruptive,” he said.


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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