AT&T Takes Facebook Beating After Announcing Wireless UpgradeAT&T Takes Facebook Beating After Announcing Wireless Upgrade
Youd think spending more than $18 billion to upgrade your wireless network would get a lot of positive reaction. Thats not the case for AT&T, which got slammed by customers on its Facebook page.
September 9, 2010
Youd think if you sent out a letter saying you were spending more than $18 billion to upgrade your wireless network, youd get a lot of positive reaction. Thats not the case for AT&T.
The carriers customers have opened their mailboxes this week to find such a letter. But instead of rejoicing in the changes that could decrease the number of dropped calls and spotty coverage, a high percentage of the customers commenting on AT&Ts Facebook page are ripping the carrier for the same problems theyve been experiencing for a while. The tone of the letter, which actually invited comment, might not have helped. It includes verbiage like making your wireless experience even better,” which implies that its been great, and will now be exceptional. While that might be true for some users, for others, its not reality.
Some of the Facebook comments include:
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