Open Letter From ConnectWise to Kaseya

ConnectWise Executive Vice President and Chief Revenue Officer Adam Slutskin calls on Kaseya to tone down rhetoric over the firms' PSA solutions for the greater good of the IT service provider community.

Aldrin Brown, Editor-in-Chief

June 29, 2016

2 Min Read
Open Letter From ConnectWise to Kaseya

Over the recent months, Kaseya has taken to verbally attacking us and making bold statements that are not accurate. This is unfortunate as we do share many partners, and these partners rely on us to provide solutions that they truly require to run their businesses.

ConnectWise has always been about its community’s wellbeing; we have always put their success first. It is our #1 core value that every ConnectWise colleague is committed to. And our suite of integrated solutions that include ConnectWise, LabTech, Quosal & ScreenConnect help our partners maintain operational control of their business & create efficiencies that allow them to be very profitable – and deliver a fantastic experience to their clients.

In regards to your comments about the importance of a PSA: I think you need to get close to the community that ConnectWise and Kaseya both service and support. When your comments come up, even in casual conversation with mutual partners, these partners have strongly disagreed with your assessments.

I do agree it is not about point solutions; it is about a suite of solutions that our partners leverage to run their businesses that support so many small and medium businesses across the globe. We at ConnectWise are very proud of the suite we have worked very hard to perfect the last 7 years. You are beginning the journey of building a true suite. You will learn much as you progress in perfecting yours. And the community as a whole will benefit as it will make all of us better. And the IT service provider community will choose the path that best meets their company’s needs.

In the meantime, I think it is imperative that we eliminate the fist pumping rhetoric and focus on the wellbeing of the IT service provider community. We are obligated and indebted to them.


Adam Slutskin

EVP & Chief Revenue Officer


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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