The release allows managed services providers to offer the same level of remote access support for Macs as for PCs.

Aldrin Brown, Editor-in-Chief

April 7, 2016

2 Min Read
LOGICnow Improves Apple Mac Support on Remote Management Dashboard
LOGICnow announced enhancements to its remote management solution to improve the ability of managed services providers to support Apple Mac computers.

LOGICnow today announced enhancements to its remote management solution to improve the ability of managed services providers (MSPs) to support Apple Mac computers.

The MAX Remote Management’s OS X Agent, version 1.5, reflects the continuing leveraging of LOGICnow’s January purchase of Mac-MSP, a leading provider of Apple Mac software-as-a-service (SaaS) tools for MSPs.

Today’s release includes increased integration of the Mac-MSP solution for automated maintenance, patching and threat analysis of Macs.

“With the significant advancement of security and protection for Macs through this newest release, LOGICnow is furthering its goal to become the number one Mac support platform in the world,” said Brian Best, Apple strategist at LOGICnow.

“IT pros have been looking for more affordable and reliable Mac support as the Mac user base continues to rise along with the demand for better services,” he said. “By providing our customers with these innovative capabilities, we can continue to redefine the market as we add more features.”

Among the enhancements:

  • Integration with MAX Risk Intelligence, which performs vulnerability scanning and analytics to quantify the risk in dollars of a data breach,

  • Automated maintenance to reduce support tickets,

  • Passive anti-malware scanning,

  • Patching of more than 200 software titles through automated installs and updates,

  • Innovative scheduling to minimize downtime and boost productivity.

LOGICnow, a worldwide provider of IT Service Management (ITSM) solutions, delivers the only fully SaaS, cloud-based solution for IT service management, company officials said.

Following the latest release, MSPs can monitor, manage, secure and back up Macs on user networks, offering the same level of remote access support as is available for PCs and other windows-based devices.

“LOGICnow is continuing to broaden our Mac support footprint to become a uniquely differentiated cross-platform ITSM company, and these key enhancements within the MAX Remote Management dashboard are pivotal to this goal,” said Stephen Garland, Senior Vice President of Engineering at LOGICnow. “We are excited about the ability to deliver significantly enhanced security and protection capabilities for Macs, in addition to the unique tie-in to our market differentiated MAX Risk Intelligence solution.”


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About the Author(s)

Aldrin Brown

Editor-in-Chief, Penton

Veteran journalist Aldrin Brown comes to Penton Technology from Empire Digital Strategies, a business-to-business consulting firm that he founded that provides e-commerce, content and social media solutions to businesses, nonprofits and other organizations seeking to create or grow their digital presence.

Previously, Brown served as the Desert Bureau Chief for City News Service in Southern California and Regional Editor for Patch, AOL's network of local news sites. At Patch, he managed a staff of journalists and more than 30 hyper-local and business news and information websites throughout California. In addition to his work in technology and business, Brown was the city editor for The Sun, a daily newspaper based in San Bernardino, CA; the college sports editor at The Tennessean, Nashville, TN; and an investigative reporter at the Orange County Register, Santa Ana, CA.


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