Case Study: Sage Dental Readies Its IT Infrastructure for Growth
Here's how solution provider R2 Unified Technologies helped Sage Dental restore its IT infrastructure.
March 12, 2020
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Sage Dental Group had a vision for growth. That wasn’t a reality, however, for the dental service organization, with about 60 locations in Florida and Georgia, until Sage undertook a major IT infrastructure upgrade.
To get the company’s IT infrastructure to where it needed to be, Sage’s new CEO and president, Thomas Marler, who joined the company two years ago, and Daniel Mirsky, vice president of IT, who joined the dental service company shortly thereafter, took on the task of revamping the company’s IT, much of which hadn’t been upgraded in years.
For starters, there was a lack of IT leadership for the company’s 60 dental practices, call center and support center. There was no IT governance, and all IT engineering and service desk engineering tasks were outsourced.
Sage Dental’s Daniel Mirsky
“The company was out of touch with what was going on in the support center and the operational challenges that we were having,” Mirsky told Channel Futures.
Here are some of those challenges: a failing network that resulted in 30-40 hours of downtime per month, slow network response, no redundancy, old Aruba switches and no consistency in the network. Also, the company’s applications, running through remote desktop services (RDS) back in the data center, were crippled.
“We’re a paperless office and our practice management system was not accessible for most of the practices for what seemed like most of the time,” said Mirsky.
A web-based, dental business intelligence application that provided each practice with a 360-degree view of daily business – information such as open treatments, appointment rescheduling, no-shows – wasn’t loading properly.
Mirsky had to work quickly and get results quickly, but that wasn’t possible without an internal IT team. Naturally mistrustful of using outside providers to do critical IT work, he didn’t have a choice.