CloudBerry Lab Integrates With Autotask, ConnectWise

CloudBerry Lab this week announced integrations two PSA platform providers: Autotask and ConnectWise. Here 's what channel partners need to know.

Dan Kobialka, Contributing writer

December 5, 2014

1 Min Read
ConnectWise Platform Director Jeannine Edwards
ConnectWise Platform Director Jeannine Edwards.

CloudBerry Lab is working with professional services automation (PSA) platform providers Autotask and ConnectWise to help its partners automate their billing and support tickets.

The cloud-based backup and file management services company this week announced integrations with Autotask and ConnectWise to better serve its partner ecosystem of managed service providers (MSPs), systems integrators (SIs) and value-added resellers (VARs).

“Integration with PSA systems was one of the top customer requests,” a CloudBerry spokesperson told Talkin’ Cloud. “With these integrations, [CloudBerry partners] can increase quality and speed of provided services by managing user accounts, billing and support from one place.”

CloudBerry said the Autotask integration gives its partners a turnkey managed backup service that automates management functions.

Alexey Serkov, CloudBerry’s chief technology officer, added that he believes this integration could help CloudBerry partners lower their operating costs too.

“Providers not only have the ability to fill a critical gap in their service offerings, but they can do so at a consistently high-quality standard while keeping their operational costs competitive,” he said in a prepared statement.

CloudBerry’s ConnectWise integration, meanwhile, enables users to import their ConnectWise contacts to the CloudBerry Managed Backup Service and keep all of their backup billing details in a single location.

“We’re pleased CloudBerry’s strategy includes ConnectWise,” ConnectWise Platform Director Jeannine Edwards said in a prepared statement. “[CloudBerry’s] managed backup solution will make a great addition to the ConnectWise Integration community.”

Both integrations are now available.

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About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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