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October 21, 2009
Altitude Software and TelCentris Inc., creator of VoxOx, have announced a unique partnership to deliver Altitude’s feature-rich multimedia contact center solutions hosted over Telcentris’ UC service delivery platform (SDP).
By combining the Altitude uCI Customer Interaction Management suite with TelCentris’ hosted IP PBX services, customers get a seamlessly integrated solution that solves both inbound and outbound contact center requirements, the companies said, adding that the partnership and combined hosted solution is the first of its kind in North America.
“Through this partnership, Altitude and TelCentris are able to offer the industry a single, cost-effective solution for robust contact center management,” said Bryan Hertz, CEO of TelCentris. “Few hosted solutions worldwide can match the depth and quality of this offering, including predictive dialing for outbound calling, and easily customizable automated call distribution for inbound call management.”
The combined solution is completely customizable and can be up and running within a matter of days with little to no capital investment.
The Altitude uCI is a suite of contact center software solutions that provides businesses with a SIP-based multimedia call center solution and a wealth of advanced features, including unified desktops, routing, reporting, dialing, voice portal, management and open integration via Web services and/or Altitude connectors.
TelCentris’ UC SDP is a turnkey solution that enables VARs, wireless operators, ISPs and other organizations, regardless of size, to launch profitable VoIP offerings in a matter of days while minimizing upfront capital expenditures.
Read more about:Agents
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