Gartner includes Cisco’s Umbrella secure web gateway solution in its peer review and ratings platform for IT decision makers.

3 Min Read
Inside of umbrella

Back in January we believe we kicked off 2019 with news of the announcement of our Jan. 2019 Gartner Peer Insights Customers’ Choice distinction.

We are thrilled to share that Gartner has recently included Cisco in their first ever Gartner Peer Insights “Voice of the Customer” report for the Secure Web Gateways (SWG) market for Cisco Umbrella.

Gartner Peer Insights is a peer review and ratings platform designed for IT decision makers. The “Voice of the Customer” report synthesizes Gartner Peer Insights content in the SWG market for 2018. As Gartner notes in granting this recognition, “This peer perspective, along with the individual detailed reviews, is complementary to expert research and should play a key role in the customer buying process.”

In the report, Cisco received the highest overall rating with a 4.6 out of 5 in the SWG market, based on 85 reviews for Cisco, as of Dec. 31, 2018.

Umbrella protects users from connecting to malicious sites on the internet anywhere they go. With Umbrella, you can see threats before they launch, and block them before they become attacks.

We are delighted to see our customers rating us highly on Gartner Peer Insights. In our view, we are always keeping a pulse on customer feedback and iterating to deliver the very best in everything we do–from product capabilities to customer support. From our perspective, this rating provides a level of validation directly from our customers!

“Voice of the Customer” SWG Report highlights:

Cisco received the highest ratings in the report for both overall rating and product capabilities.*


We also received the highest rating across evaluation and contracting, integration and deployment, and service and support.*


We believe that these reviews are consistent with what we have been seeing across our own touchpoints with Umbrella customers.

Here are a few highlights from a recent customer survey on Umbrella, conducted by TechValidate:

  • After deploying Umbrella, 85% of respondents saw value within 1 week.

  • More than half of survey respondents saw a reduction in malware infections by 75% or more.

  • More than ⅔ of respondents stated that Umbrella helped to improve protection for remote workers and branch offices by 75%.

We believe these reviews tell a story that Umbrella is delivering exceptional value to customers. In our view, our Customers’ Choice distinction pushes us to continue the efforts that led to this recognition.

Get a copy of the Gartner Peer Insights “Voice of the Customer” SWG Report

Download a complimentary copy of the report today for a full breakdown of SWG Peer Reviews and Ratings, vendor comparisons and reviewer demographics.

As Gartner sites in the report, “Ratings within Gartner Peer Insights can be a valuable source of lessons learned for those currently in the buying cycle for the SWG market, particularly if you can find and read reviews from end users like you (for example, those that share your technology adoption bias, company size, industry or geography).”

To read Umbrella reviews written by the IT professionals who use it, please visit our Gartner Peer Insights page.

If you’re ready to learn more about Umbrella and protect against threats, sign up for a free trial.

*Among providers who were also named a Jan. 2019 Customers’ Choice for Secure Web Gateways.

These graphics were published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

This guest blog is part of a Channel Futures sponsorship.

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