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SolarWinds Gets Nerdy, Adds Important Layer to Partner Success Programs

The company announced the launch of the SolarWinds Head Nerds program, highlighting customer success and partnerships.

Allison Francis

February 19, 2020

3 Min Read

SolarWinds has gone full nerd. The IT management software company just announced the launch of the SolarWinds Head Nerds program, designed to build on its emphasis on customer success and partnership with such programs as the MSP Institute, MSP Advice Project and MSP Pulse.

These Head Nerds are in place to serve as SolarWinds MSP partner advocates for several key reasons: to help partners learn how to create and sell services, protect their customers, demonstrate value, and stay ahead in the rapidly evolving managed services space. Drilling down even more, Head Nerds deliver training, resources and consultative sessions to help MSPs understand and maximize the most important business growth areas including security, automation, and operations.

According to Mike Cullen, group vice president, partner success, SolarWinds MSP, the biggest challenge MSPs face is how to work on their business, instead of just working in it. This was the leading impetus for creating the Head Nerds program. 


SolarWinds MSP’s Mike Cullen

“We wanted to give MSPs the ability to work directly with some of the premier experts in the industry — to help them look at the big-picture potential that trends and technologies bring,” said Cullen. “Our Head Nerds give our partners direct access to the consulting and content they need to leverage key areas like security, automation, and operational efficiency to boost their bottom lines. This adds to our broader set of initiatives that have one singular objective: help fuel our customers’ success.”

The Head Nerds team is led by:

Marc-Andre Tanguay, Head Automation Nerd: A senior automation specialist, Tanguay brings extensive industry experience — having worked one-on-one with hundreds of MSPs, helping them create, optimize and employ some of the strongest automation processes in the industry. 

Gill Langston, Head Security Nerd: An expert who worked directly with MSPs for most of his career, Langston has an in-depth skill set in managed services and security, and focuses on helping MSPs take their security services to the next level.

Eric Harless, Head Backup Nerd: A leader in the data protection and disaster recovery markets, Harless puts his 25-plus years of experience to work helping MSPs understand how to turn backup into a competitive growth driver.

Eric Anthony, Head Operations Nerd: A former MSP, entrepreneurial leader and SaaS software expert, Anthony brings his unique perspective to help MSPs leverage the most innovative and efficient ways to run their businesses for bottom-line success.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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