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June 2, 2011
There are three parts to the Champs program. They include…
2. Resources: Resellers will have the tools and support needed to manage each of their clients’ environments, including an MDS support desk, Ricoh’s @Remote USB device discovery tool and sales and marketing resources.
3. Services: Ricoh will outsource its entire solution portfolio to its resellers and give them a 24/7 customer-facing help desk.
Services through the Champs program will be offered “cafeteria style,” according to Ricoh. Clients will be able to pick and choose the Ricoh services that best fit their needs and will not have to pay for any Ricoh services that do not apply to their business.
Assuming Ricoh delivers on the promises above, it sounds like printer and copier market is finally starting to really focus on recurring revenue opportunities for the channel. In MSPmentor’s opinion, some printer makers have focused on direct sales too heavily, failing to promote managed print services and recurring document management opportunities to channel partners.
The Champs program could be a step in the right direction.
Additional insights from Joe Panettieri. Sign up for MSPmentor’s Weekly Enewsletter, Webcasts and Resource Center. Follow us via RSS, Facebook and Twitter. Check out more MSP voices at www.MSPtweet.com. Read our editorial disclosure here.
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