Resolve Systems Targets VARs, MSPs, Distributors with Global Partner Program

Resolve already counts a number of organizations in its partner program.

Edward Gately, Senior News Editor

October 2, 2019

3 Min Read

Resolve Systems, an IT automation and orchestration platform, on Wednesday unveiled its global partner program designed to provide more routes to market for distributors and VARs, and creating new service opportunities for MSPs.

This summer, Resolve appointed Russell Eddleman as vice president of global channel and alliances, charged with leading all partnership activities for the company. He previously was Ivanti’s vice president of OEM and strategic alliances, and before that was a cloud productivity executive with Microsoft.

Eddleman tells us Resolve has partners that resell, provide services to Resolve customers and offer managed services that leverage the company’s automation platform.


Resolve Systems’ Russell Eddleman

“We have created new and exciting benefits to support our customers through partners,” he said. “IT automation and AI for IT operations (AIOps) are growing at a significant pace. Resolve is seeking not only to respond to the demands of our customer base by partnering with resellers and service providers who add value in this space and accelerate our customers’ time to value, but also to create a program that will scale to the needs of Resolve partners who have relationships with customers locally and globally.”

The partner program is designed to extend Resolve’s reach through a global partner community to a broad range of end customers across IT operations, network operations, security operations and the service desk. Resolve said the new initiative builds on its track record of successfully delivering enterprise-class automation through channel partnerships. This allows distributors and VARs to package service-level automation with complementary IT management solutions to create solutions aimed at streamlining IT operations and accelerating digital transformation for organizations.

MSPs and SIs also can deliver new services, fuel operational efficiency, increase margins, achieve faster time to revenue, and better support customers through IT automation and AIOps operations, according to the company.

“The program provides more tools that are necessary for partners to be successful,” Eddleman said. “Partners are the trusted adviser to many organizations seeking business transformation through IT automation and sustainability through AIOps. We have dedicated sales engineers and partner managers to support partners so we can better amplify their efforts as a team. Enabling these partners to be self-sustaining is also a goal with online learning being offered to partners as well.”

Resolve’s partner program helps partners generate new income and opportunities for their businesses, increase market share, and foster longstanding relationships as customers mature in their automation processes, the company said. It also provides sales and marketing resources, market development funds, training and certifications to support go-to-market initiatives.

Resolve already counts a number of organizations in its partner program, including Amdocs, Ace Pacific, E92plus, Ectacom and others.

“We are thrilled to partner with Resolve and are already invested in bringing its best-in-class automation capabilities to our large enterprise clients,” said Mukesh Gupta, E92plus‘ chief executive and founder. “As the leading cybersecurity distributor in the U.K., we pride ourselves in going beyond traditional distribution to provide exceptional products and services that drive accelerated growth for partners and significant, measurable ROI for end customers. Resolve’s automation platform fits the bill by empowering IT teams to manage the complexity of today’s hybrid IT environments and delivering powerful bottom-line benefits ranging from improving mean time to resolution (MTTR), increasing operational efficiency and lowering costs to reducing alarm noise.”

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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