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OpenDNS Integrates Umbrella Service for MSPs with AutotaskOpenDNS Integrates Umbrella Service for MSPs with Autotask

OpenDNS has announced a new integration with Autotask that allows managed service providers (MSPs) to automatically generate security alert trouble tickets.

Dan Kobialka

June 6, 2014

1 Min Read
OpenDNS Senior Product Manager Dima Kumets
OpenDNS Senior Product Manager Dima Kumets

OpenDNS, which manages a cloud-based Internet security network, yesterday announced a new intergration with professional services automation (PSA) platform provider Autotask.

The integration allows managed service providers (MSPs) to centralize OpenDNS security alert trouble tickets and metrics within their PSA.

It also enables OpenDNS partners to automate the management and delivery of the company’s Umbrella enterprise security services within the Autotask platform.

“This integration automatically pushes OpenDNS security service status, customer network usage data and alerts to Autotask. Furthermore, MSPs can set queues, priorities and other important parameters to take advantage of workflow automations available in Autotask. This makes our partners more efficient, more proactive and most importantly, more profitable,” OpenDNS Senior Product Manager Dima Kumets said in a prepared statement.

OpenDNS noted the integration allows MSPs to specify ticket queues, status, starting priority and issue and ticket type and automatically generate security alert trouble tickets in Autotask.

The company now provides various metrics in the Autotask dashboard, including:

  • OpenDNS licenses utilized by each customer

  • Usage data including the number of protected networks and endpoints per customer

  • Daily and monthly reports including the malware infections prevented and botnet infections contained

“The integration of OpenDNS with Autotask enables MSPs to provide an important additional layer of protection for any device, anywhere, while unifying security alerts and IT management within a single pane of glass,” said Len DiCostanzo, Autotask’s senior vice president of community and business development.

OpenDNS plans to demonstrate the new solution at the Autotask Community Live Conference in Miami next week. Check out MSPmentor for updates throughout the event.

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

About the Author(s)

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

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