New Partnerships Set to Bolster IT By Design’s Services Amid Rocky Economic Climate

The MSP announced the two new partnerships during the company’s Build IT LIVE ’22 education conference.

Allison Francis

July 27, 2022

3 Min Read
Sunny Kaila IT By Design Build IT Live 2022

BUILD IT LIVE ’22 — IT By Design (ITBD) founder and CEO Sunny Kaila revealed two new high-profile partnerships during his keynote at the company’s fourth annual Build IT LIVE ’22 education conference Wednesday. IT By Design ranked No. 99 on the 2022 MSP 501 list.

Kaila (pictured above) announced partnerships with N-able and Vijilan Security.

Kaila noted that each partner brings functions that extend ITBD’s services. This will enable the company to provide greater value to its small and midsize MSPs. He also noted that these relationships will help ITBD be better prepared to weather the shifting economic climate in the face of a possible recession. They will also aid in protecting the tech space that is constantly under a barrage of cyber threats.

The N-able Partnership

ITBD boasts global operations of 24×7 network operations center (NOC) services and dedicated engineers. N-able brings its data protection as a service, security and RMM solutions. Many of ITBD’s MSP clients handle remote monitoring separately from its services. Now with N-able, ITBD engineers will be able to provide a one-stop NOC service that includes full management of a client’s RMM.

The benefits of a one-stop NOC services with RMM include:

  • Efficient, effective scaling with profitability.

  • The ability to address any lack of RMM talent.

  • Offering MSPs the freedom of choice as ITBD’s NOC service is vendor-agnostic.

  • Giving clients true 24/7 tech support.

  • The experience and knowledge from a Master MSP that knows the challenges that MSPs face.


N-able’s John Pagliuca

“The managed services market is at a real tipping point of growth with healthy valuations and snowballing market demand,” said John Pagliuca, president and CEO, N-able. “But with that opportunity, MSPs are also challenged to move quickly enough with record labor shortages and increasing cloud and technology complexities. We’re thrilled to partner with a well-recognized market leader in ITBD and jointly deliver our N-central solution with their NOC services for an ‘all-in-one’ approach that gives scaling MSPs what they really need.”

The Vijilan Security Partnership

The partnership with Vijilan Security will allow ITBD to provide MSP-focused SOC and NOC operations services. This merging allows MSPs to receive a turnkey solution to detect, analyze and investigate cyberattacks. It also provides the ability to respond through threat containment and eradication. Vijilan consolidates, correlates and investigates security incidents through its U.S.-based SOC and engages MSPs to act. Vijilan’s incident response team will now engage ITBD engineers to validate, contain, eradicate and remediate its findings. This marks Vijilan’s first-ever MSP/NOC alliance.

“These two partnerships allow ITBD to use its existing successful services in a greater role for MSPs to help them grow and be profitable without incurring daunting investments of time and money,” said Kaila. “We’re very pleased to enter into these partnerships with two very reputable players in the MSP channel, and look forward to greater success for all of us.”


Vijilan Security’s Kevin Nejad

“As the threat landscape continues to evolve, cybersecurity efforts must follow suit,” said Kevin Nejad, CEO, Vijilan Security. “With SOC and NOC at the core of MSPs’ offense against threats, we will manage any threats on any networks, devices, users, data, and applications that come our way.”

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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