The new partner portal will make it easier to do business with Lumen.

Edward Gately, Senior News Editor

December 16, 2021

2 Min Read

Lumen Technologies has unveiled a new partner portal with enhanced features, improved navigation and increased visibility.

Lumen said its new partner portal is a major upgrade to its user experience. It’s now available to Lumen partners.


Lumen’s Dave Young

Dave Young is Lumen’s senior vice president of strategic sales.

“Lumen is continually evolving and investing to offer best-in-class tools and support to our channel partners,” he said. “A digital-first strategy is critical to our partner experience. So the timing was right to upgrade our partner portal platform by offering new features and greater visibility.”

Resources and Tools

The new Lumen partner portal will make it easier to do business with Lumen, Young said. It contains resources and tools aligned with each step of the sales process. That includes:

  • A new dashboard view synced live with Salesforce.

  • All new marketing tools and resources, including self-serve access to co-branded email campaigns and collateral.

  • Easy access to the latest partner Incentives.

  • Lumen channel partner news delivered to your inbox.

  • Single sign-on to access Salesforce.

  • Comprehensive Lumen solutions and products information.

  • Simplified, intuitive navigation.

Partners worked with Lumen every step of the way in developing the platform, Young said.

“We have built our new partner portal platform and experience based on direct feedback and guidance from our partners,” he said. “We actively listen to our channel partners and evolve our offerings based on their direction. Since the early stages of development, we have leveraged a test group of key partners to guide us to make sure our new portal delivers what they need to quickly and easily do business with us.”

The partner portal, combined with Lumen’s support, service delivery and process improvements, continues to elevate the Lumen Channel Partner Program to new heights, Young sasid.

“The opportunity for channel partners to sell the full Lumen technology portfolio — from adaptive networking to collaboration, and connected security to edge computing — combined with comprehensive support and lucrative commissions, enables them to deliver the solutions customers need in today’s business environment,” he said.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Edward Gately or connect with him on LinkedIn.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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