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Kaseya’s Auto-Renewal Changes Bring Glimmer of Hope to Partners Amid Turmoil

Our MSP 501 and NextGen 101ers weighed in on the recent switch, largely conveying relief and peace of mind.

Allison Francis

August 15, 2022

10 Slides

Kaseya recently splashed a letter up on its homepage outlining changes to its auto-renewal policy. The announcement resulted in several raised eyebrows, but this time, it’s more of a positive arc.

Mostly.

In the letter, Kaseya president and chief customer officer C.J. Wimley stated that all auto-renew agreements will renew at the same number of months as the previous agreement. Kaseya is making this change directly in response to feedback from several MSP customers about their auto-renewal process.

We asked our MSP 501 and NextGen 101 winners to weigh in on the change. Considering the nail biting that has occurred since the acquisition of Datto was announced, we were curious … is this a good thing?

See the slideshow above to see what our partners had to say about the auto-renewal policy changes.

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Allison Francis or connect with her on LinkedIn.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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