The distributor’s new managed services portfolio includes storage, networking, cloud backup and cloud orchestration.

Christine Horton, Contributing Editor

July 17, 2023

2 Min Read
Managed services

Arrow Electronics is introducing a managed services portfolio to support channel partners through the entire life cycle of service provision and delivery.

The distributor says it designed its managed services to overcome the challenges that many IT providers are experiencing. These include the skills shortage, the costs associated with building a managed services platform, and the ongoing balance of cashflow while ensuring return on investment.

Mark Barcham is head of services sales and go-to-market for Arrow’s enterprise computing solutions business in EMEA. He said innovation and the delivery of cutting-edge services are critical for partners to remain competitive and meet end users’ requirements.

‘Substantial Value’ in Managed Services


Arrow Electronics’ Mark Barcham

“The launch of our managed services portfolio provides substantial value for them,” he said. This enables them “to pivot to new areas of strategic focus, whilst continuing to deliver solid business outcomes to their customers. In short, we’re here to help channel partners ramp up recurring revenue streams, unconstrained by the overheads typically associated with maintaining a rich services portfolio. We are very excited about the opportunity to help them grow faster.”

Arrow’s managed services include:

  • Storage, with round-the-clock monitoring of the storage deployments – both on-premises and in the cloud.

  • Cloud backup to ensure secure backup of all subscriptions.

  • Networking and security with automated monitoring, alerts and proactive remediation services.

  • Cloud orchestration, offering 24×7 cloud monitoring, and a self-service portal to orchestrate and automate daily operations for public cloud infrastructure providers.

Jérôme Cournut is CEO at France-based channel partner, Administration Réseaux et Systèmes (ARS). He said the firm “seized the opportunity to use Arrow managed services.”

“We renewed all Microsoft 365 agreements and proposed that our customers enhance their experience by opting for Arrow’s comprehensive cloud backup managed service. Small and medium-size businesses, along with existing ARS clients, were particularly interested in the competitive pricing and terms, resulting in over 90% of our clients signing up.”

Want to contact the author directly about this story? Have ideas for a follow-up article? Email Christine Horton or connect with her on LinkedIn.


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About the Author(s)

Christine Horton

Contributing Editor, Channel Futures

Christine Horton writes about all kinds of technology from a business perspective. Specializing in the IT sales channel, she is a former editor and now regular contributor to leading channel and business publications. She has a particular focus on EMEA for Channel Futures.

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