July 25, 2017
Telcos and cable providers love to flood our TVs with self-congratulating advertisements, but what do customers actually think of their services — you, the business customer, in particular?
J.D. Power surveyed more than 3,100 business customers to rate how satisfied they are with their wireline provider. A couple of big-name companies improved, while others took a nosedive, and another asserted its dominance.
In the gallery below, we list the top six providers and summarize three main findings from the study. We order our pages based on the satisfaction levels of SMB customers. J.D. Power also recorded the sentiments of very small businesses and large enterprises (which we also list).
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