It was good news for the big telcos that also are big in wireless services.

James Anderson, Senior News Editor

July 25, 2017

9 Slides

Telcos and cable providers love to flood our TVs with self-congratulating advertisements, but what do customers actually think of their services — you, the business customer, in particular?

J.D. Power surveyed more than 3,100 business customers to rate how satisfied they are with their wireline provider. A couple of big-name companies improved, while others took a nosedive, and another asserted its dominance.

In the gallery below, we list the top six providers and summarize three main findings from the study. We order our pages based on the satisfaction levels of SMB customers. J.D. Power also recorded the sentiments of very small businesses and large enterprises (which we also list).

Read more about:


About the Author(s)

James Anderson

Senior News Editor, Channel Futures

James Anderson is a news editor for Channel Futures. He interned with Informa while working toward his degree in journalism from Arizona State University, then joined the company after graduating. He writes about SD-WAN, telecom and cablecos, technology services distributors and carriers. He has served as a moderator for multiple panels at Channel Partners events.

Free Newsletters for the Channel
Register for Your Free Newsletter Now

You May Also Like