IT Glue Unveils New Features for Workflow Needs at GlueX

These new product innovations emphasize enhanced IT operations through increased efficiency.

Allison Francis

September 29, 2020

3 Min Read

More than 500 MSPs and other customers attended IT Glue’s third annual user conference, GlueX, virtually this week. Stemming from the conference, the company just announced several new product features and integrations.

The pandemic has created a unique set of challenges for the IT industry, particularly by asking IT teams to support newly remote workforces with the same resources as before — only now with tighter budgets. IT Glue’s newest features address the workflow needs of technicians to deliver more efficiency, time savings and productivity to MSPs and internal IT teams that continuously have to do more with less.

These new enhancements focus on giving MSPs and internal IT teams easier access and greater functionality with their most critical asset — IT documentation.

Product Highlights

  • BMS Live Ticketing inside of IT Glue: Technicians can now address Kaseya BMS tickets directly within IT Glue. The integration allows IT pros to work on tickets and log time. It also allows them to ccess suggested documentation and leverage all critical PSA functionality within IT Glue.

  • Archive assets: Users can archive configurations, passwords and more within IT Glue. As one of the most requested features from IT Glue customers, this enables MSPs to scale more easily. This happens by segregating managed assets currently in use from legacy ones within their IT Glue instances. The result is leaner documentation and more efficient search results.

  • IT Glue in the Kaseya Fusion mobile app: By integrating IT Glue into the Fusion mobile app, Kaseya has placed the core components of IT Complete – RMM, PSA and IT documentation – into the hands of onsite technicians. This gives them access to vital information when working on the go at client sites. Fusion allows technicians to view, create, update and resolve service tickets wherever they are. 

  • Automated virtualization documentation: This new feature for Network Glue gives MSPs greater visibility into virtual networks. This helps them identify virtual machines and hosts to automate the documentation of all virtual network machines.

  • Unitrends MSP backup coverage report: By integrating Unitrends MSP and IT Glue, MSPs can now produce on-demand PDF reports of their configuration backup coverage for Unitrends. With these reports, MSPs can identify additional revenue opportunities in real time. They can also suss out unprotected assets in their clients’ backup environments.

  • MyGlue Help Center: The MyGlue Help Center introduces a shared knowledge base for MSPs and their MyGlue customers. It allows the greater community to benefit from collective experiences and knowledge as well as enhanced collaboration as a service.

Best Practices in Uncertain Times


IT Glue’s Nadir Merchant

“The last few months have created unique challenges for everyone in the IT industry. Many of our customers have come to us looking for solutions, best practices and strategies to help them navigate these uncertain times,” said Nadir Merchant, CTO and GM of IT Glue. “[Our] newest product innovations were developed specifically around the workflow needs of our technicians. By helping MSPs and internal IT teams drive more efficiency, time savings and productivity, IT Glue is enabling these businesses to meet the demands of always having to do more with less.”

These new product features strategically address the most pressing issues facing the industry today, said Merchant.

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About the Author(s)

Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor’s degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.

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