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August 30, 2006
Verizon Partner Solutions, the wholesale unit of Verizon Communications Inc., announced it is offering national SLAs on interstate DS1 and DS3 special access services.
Verizon said it has filed tariffs with the FCC to make the new optional SLA plan available throughout its footprint.
Under the new SLA plan, if a special access service is not installed by the committed due date, DS1 customers could receive a credit worth up to 50 percent of the monthly recurring charge for the service, or up to $500, depending on the Verizon tariff that applies. DS3 customers could receive a credit of up to $1,000.
Customers also could be eligible for a credit of up to $250 for a DS1 or $1,000 for a DS3 service outage not resolved within a specified time.
There is no extra charge for those customers who opt for the new SLA plan. To be eligible, DS1 and DS3 special access service customers must sign a subscription form prior to receiving the benefits of the plan.
In talking to customers of these high-capacity services, they want an option to choose something more in terms of a service level agreement plan beyond whats contained in the basic SLA provisions that we have today, said Quintin Lew, vice president of marketing for Verizon Partner Solutions. And, unlike some of our competitors, Verizon does not require customers to request credits under this SLA. We have designed automated processes to proactively issue credits if we miss our targets after a trouble call is placed.
Verizon Partner Solutions team sells networks and network capabilities to telecom service providers, including long-distance providers, local service providers, wireless carriers, cable companies, integrators and ISPs.
Verizon Communications Inc. www.verizon.com
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