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ITEXPO: Adding VoIP to ACT!
January 23, 2008
1 Min Read
By Tara Seals
If you’re looking for signs that mash-ups are moving into the mainstream, look no further than today’s announcement by BroadSoft Inc. at ITEXPO that it will soon debut a VoIP module for the popular sales management software, ACT!
The application software provider is working with C3IP Communications LLC, a hosted IP provider that did the development. The mash-up, dubbed the VoIP AddOn for the ACT! by Sage” seamlessly integrates ACT! with BroadSofts BroadWorks VoIP application platform, to enable call management within ACT! for BroadWorks end-users.
For example, users can leverage screen pops with CRM database records when a client calls in, and can look up a complete call history embedded into the ACT! record. Click to call and voicemail storage are part of the package as well, along with voice-to-e-mail messaging.
ACT! has 2.8 million registered users and an additional 43,000 corporate account customers.
C3IP Communications www.C3IPcommunications.com
BroadSoft www.BroadSoft.com
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