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Prospective buyers of contact centre solutions want to invest in intelligent platforms with proven track records.

November 20, 2019

3 Min Read
Call Center

By Scott Kolman, Senior Vice President, Corporate and Product Marketing, Five9

When contact centre executives and IT leaders start vetting cloud contact centre solutions, it’s only a matter of minutes before someone asks where we are placed on the Gartner Magic Quadrant. And, that’s no surprise to anyone in the industry.

The recently issued Gartner 2019 Magic Quadrant for Contact Centre as a Service (CCaaS) is a well-known and respected industry source. A vendor’s placement on the quadrant often pinpoints the solutions that an organization will assess when looking to improve their customer experience quality.

The Gartner Magic Quadrant report evaluates nine vendors on two dimensions: completeness of vision and ability to execute. Each vendor, based on the results, is placed within one of the four quadrants that classify vendors as visionaries, niche players, challengers or leaders.

We are proud to share that Five9 is named a Leader in the Garter magic quadrant for the fifth consecutive year.

So, what is the importance of the Gartner Magic Quadrant CCaaS report and why does it matter where a vendor is placed? The Gartner report is a valuable tool in helping contact centre and IT decision makers make the right choice by efficiently reporting on vendors’ vision for the market, today’s technology and business needs, market trends and industry direction, and provides an objective view of competing vendors.

For prospective buyers of contact centre solutions, you want to invest in intelligent cloud contact centre platforms with proven track records that show a commitment to innovating, delivering and exceeding customer expectations.

Why does this deserve a major Five9 high five?

Five9 is delighted to once again be named a Leader in the 2019 Gartner Magic Quadrant for CCaaS, North America. This recognition compliments our other 2019 achievements. Below we are highlighting a few:

To learn about the latest and greatest on Gartner 2019 Magic Quadrant CCaaS, we invite you to download a complimentary report.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Scott Kolman is the senior vice president, corporate and product marketing at Five9, with responsibility for the overall positioning and promotion of the Five9 product portfolio. Scott has an extensive background in technology marketing and is a recognized professional with expertise in the contact centre, cloud and customer experience industry. Prior to joining Five9, Scott held marketing leadership positions at Genesys, Synchronoss Technologies, SpeechCycle, Amdocs, Lucent Technologies and Octel Communications. Scott is a frequent speaker at industry conferences and events as well as a prolific blogger.

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