Avaya Cloud Office by RingCentral Now in 13 Countries with New Features

Avaya Cloud Office is allowing organizations to move away from on-premises systems.

Edward Gately, Senior News Editor

April 19, 2021

2 Min Read
View of globe from space

Avaya Cloud Office by RingCentral is further expanding globally, and now includes more features and functionality.

Now available in 13 countries,  Avaya Cloud Office by RingCentral is a UCaaS solution. It allows workforces to call and connect across any device and work environment.

Dennis Kozak is Avaya‘s senior vice president of global channel sales.


Avaya’s Dennis Kozak

“With 71% of tech decision makers reporting faster adoption of new technologies in their organizations, Avaya Cloud Office provides customers a seamless and intuitive UCaaS solution that can streamline communications,” he said. “Avaya Cloud Office is enabling organizations of all kinds, across the globe, to quickly and seamlessly manage communications across multiple devices.”

New Cloud Office Capabilities

The UCaaS solution now includes these additional capabilities:

  • Team connect, which enables users to reach the teams they work with most often, in both the mobile and desktop app.

  • Customizable key layout. Avaya J-Series device users can configure and personalize their phone key layout.

  • Salesforce integration. Inbound and outbound calling, as well as call controls, are now natively enabled from inside the Salesforce platform.

  • Multi-account administration, which centralizes access to multiple accounts. It enables a single login to access and switch between a number of accounts through the account management portal.

  • Color-coded conversation folders group and sorting of important messages for faster retrieval and more control over access to previous conversations.

Nearly 72% of businesses have been rethinking how they work, according to Avaya. Furthermore, 74% say they are focused more on unified communications (UC) since the pandemic. However, many businesses still lack a cloud-based UC solution for people working across multiple locations and devices.

Here’s our most recent list of new products and services that agents, VARs, MSPs and other partners offer.


Frost & Sullivan’s Elka Popova

Elka Popova is vice president of information and communications technologies at Frost & Sullivan.

“The new capabilities added to Avaya Cloud Office are likely to deliver considerable productivity and efficiency benefits to end users and IT admins alike,” she said. “[The solution] is enabling organizations of all sizes to effortlessly move away from on-premises systems to the benefits of cloud communications.”

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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