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He is charged with further building the company's customer operations team.

Edward Gately

October 19, 2017

1 Min Read
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**Editor’s Note: Click here to see which channel people were on the move in September.**

AireSpring has hired Ralph Romero, previously with TPx, as vice president of customer operations, charged with further building the company’s customer operations team, finding new ways to advance its UCaaS position, and supporting its expanding managed services and voice products.

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AireSpring’s Ralph Romero

Romero has spent his career in telecom and software development, building experience in hosted-voice operations and customer service. He helped AT&T launch its DSL division, and later worked at Telekenex, where he grew their operations and support internationally. He most recently was TPx’s senior director of managed services and operations, where he played a key role in designing, implementing and launching its suite of hosted PBX products and managed services.

“Building scalable and measurable process efficiencies, team culture and atmosphere are important to me, always keeping an eye on customer experience enhancement and satisfaction,” he said.

Avi Lonstein, AireSpring’s CEO, said Romero has demonstrated leadership in developing and implementing hosted voice services, “along with an intense commitment to creating the best possible customer experience wherever he goes.”

“We look forward to his valuable expertise as we continue growing our full complement of hosted network services, and the best customer support team in the industry,” he said.

Earlier this week, AireSpring announced it has added Frontier Communcations, Zayo Ethernet Networks and Lightower Fiber Networks to its interconnected carrier lineup.

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About the Author(s)

Edward Gately

Senior News Editor, Channel Futures

As news editor, Edward Gately covers cybersecurity, new channel programs and program changes, M&A and other IT channel trends. Prior to Informa, he spent 26 years as a newspaper journalist in Texas, Louisiana and Arizona.

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