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March 19, 2015
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By Edward Gately
8×8, the VolP, cloud-based unified communications and contact-center provider, this week upped its game by announcing a new bundle of services, features and professional support capabilities.
Its Virtual Office Enterprise Suite is aimed at helping midmarket and enterprise customers simplify the selection and accelerate their deployment of end-to-end cloud communications services.
It layers capabilities and performance assurances on top of 8×8’s Virtual Office cloud telephony, with the goal of easing the decision making and oversight CIOs typically engage in when making changes to their IT or communications infrastructure, said Enzo Signore, chief marketing officer.
The Enterprise Suite package offers the following elements:
Cloud telephony/PBX capabilities, such as full mobility, chat, SMS, presence, audio, web and video conferencing.
Multi-branch/multi-facility configurability and management to easily associate a group of extensions the primary 8×8 PBX.
Browser-based switchboard for point-and-click call handling, and branch or corporate wide presence management.
Out-of-the-box integration with Salesforce, NetSuite and Zendesk.
Performance assured SLA for end-to-end service uptime and call quality over the public internet.
Virtual office analytics to provide real-time and historical visibility to corporate-wide communications.
“Elite Touch” onboarding for a transparent, predictable and successful transition to the 8×8 cloud.
MPLS network connectivity options
“CIOs of midmarket and larger enterprises, especially those with distributed environments, can now accelerate their migration to the cloud without being concerned with issues like security, reliability, service quality and time to value,” Signore said.
8×8 provides cloud communications services to more than 40,000 businesses operating in more than 40 countries across six continents.
Read more about:Agents
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