Intelisys Vet Named LogMeIn’s Vice President for Global Channel Sales

…an amazing team out there that I’m just getting to know that really follows a lot of the the ideas and structures that I’m a believer in. So there’s always going to be tweaking, everyone’s always going to want to put their own little flavor and taste on it. But the foundation is extremely strong.

CP: Are you going to be building or expanding any partner programs?

RR: I would imagine so, yes. I would hope I can be a pretty substantial contributor just based on ideas and growth and building different programs. As I learn more I can share more, but I think the short answer is yes.

CP: Have you spoken to any partners yet? If so, what are they telling you?

RR: I’ve spoken to many partners and the feedback has been tremendous. They’re very excited. I would say over the last four or five days, especially when I updated my LinkedIn page, I’ve had well over 1,500, texts, emails and LinkedIn comments, and everyone has been positive. I seriously have not had one person say anything negative about the program or about the product set or the people. They’re just looking forward to us really just expanding and taking everything we have now and getting more of it. So it’s truly been amazing.

To me, one of the biggest things we need to do is just take the product set and shout it from the rooftop. My initial view of the company is that it’s extremely successful and the culture is amazing. It’s also an extremely modest company, and thus there’s a lot of great things going on that just need to be shared more.

CP: What are the biggest issues facing LogMeIn’s partners and what will be your role in addressing those?

RR: I haven’t dove in that deep yet. A lot of the partners that are reaching out are just relationships that I’ve had over my career that also do business with LogMeIn. I really don’t know what the issues are yet. It’ll take me a little bit of time to be able to dive in, and I’m sure there’s going to be things they want done differently or better. What I’ve learned in the channel is there are so many different personalities out there and you have to be kind of a chameleon in trying to adapt to all of them, so time will tell.

CP: What’s at the top of your to-do list?

RR: At the top of my list is to really learn and understand the company goals, priorities and objectives. I’ve met a lot of the leadership team already and I know I’ll be able to learn a lot from them. I’ve met a lot of the sales team already and the channel team. And once we get through this unique place the world is in, I just want to really get out there and get in front of the partners worldwide and the teams worldwide, and again, listen. Listening is important before you make changes.

CP: Does starting this new role in the middle of the COVID-19 pandemic create additional challenges and roadblocks from not being to travel and working from home?

RR: I like to use the term it’s different and different isn’t always good or bad, it’s what you make of it. We have this really cool software and it’s fun. I’ve never done so many video calls in my life ever. I don’t want to say it’s the new normal, but it’s going to be used much more often and you know companies are going to be able to utilize this for like what I just did. It was a pretty extensive interviewing process and it was all done virtually. I’m meeting the team virtually.

I have a little phrase I use, to learn the color of their kitchen. In this case I’m actually seeing many living rooms and bedrooms, and kitchens and basements, and attics. And it’s kind of cool. It’s not the same as flying around, but it’s definitely an efficient way to get the ball rolling. I think it’s great for me right now because I get to do this…