5 Essential BDR Features for Your MSP Practice

Automation — A solution that automates backup 100 percent is the way to go, Robbins said. “Too many times we come across a business that has a backup solution where backups require manual intervention to happen, the backups are never tested and backups rarely get sent offsite.”

Speed — Customers want instant gratification. Data should always be accessible and available. “Gone are the days of waiting hours, days or weeks for file & folder recoveries, or worse having a major system offline for extended period of times,” he added.

Virtualization — Don’t be afraid: Guarantee that a replacement server will be up and running in under an hour to your customers, Robbins suggested. “You might be afraid to throw a guarantee on anything, but with a managed BDR you can be confident that you can do that.”

Offsite — Robbins said a true business continuity (BC) plan should include a way to send data offsuite, and, if possible, have the ability to virtualize servers remotely. “It’s a low cost insurance plan against catastrophic failure,” he said.

Monitoring — “Any good backup solution needs to come with a good MSP behind it,” Robbins said. A customer needs an MSP to monitor, manage and provide file and folder recoveries.